Shipping policy

At Heritage Forge Blades, we are committed to delivering your order safely, securely, and efficiently. Please review this Shipping Policy for information regarding processing times, delivery estimates, international shipping, customs, tracking, and other shipping conditions.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please make sure your address includes all applicable information, including:

• Recipient's full name
• Street address and number
• Building, suite, or apartment number
• City
• State or province
• Postal/ZIP code
• Country
• Telephone number, where required by the carrier

Heritage Forge Blades is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

If you discover an error after placing your order, contact us immediately at contact@heritageforgeblades.com. We cannot guarantee that an address can be changed after an order has entered fulfillment or has been shipped.

PO Box Addresses

We do not ship to PO Box addresses.

All orders must include a valid physical residential or business address.

Orders submitted with a PO Box address may be placed on hold or cancelled until a valid physical shipping address is provided.

Order Processing Time

All orders require processing before shipment.

After payment has been successfully authorized and verified, orders are typically processed within:

1–4 business days

Business days generally exclude weekends and applicable public holidays.

Processing times may vary because of:

• Order volume
• Product availability
• Payment or security verification
• Customization or personalization
• Manufacturing requirements
• Holidays or other exceptional circumstances

Custom, personalized, engraved, or made-to-order products may require additional production time. Any applicable production estimate may be provided on the product page or communicated to you after ordering.

Estimated Delivery Times

Once your order has been processed and shipped, estimated transit times are:

These are estimated delivery times and are not guaranteed delivery dates.

Actual delivery times may be affected by carrier operations, customs clearance, inspections, weather, holidays, transportation disruptions, remote delivery locations, or other circumstances outside our reasonable control.

Shipping Carriers

Depending on the destination and available service, we may ship orders using major carriers such as:

• FedEx
• UPS
• DHL

The carrier and shipping service may be selected based on the destination, package characteristics, service availability, and estimated delivery time.

Order Tracking

Once your order has shipped, you will normally receive a shipping confirmation email containing tracking information.

Tracking information may require some time after shipment to become active in the carrier's system.

Customers are encouraged to monitor tracking information regularly until delivery is completed.

Free Worldwide Shipping

Heritage Forge Blades offers:

Free Worldwide Shipping

There are no standard shipping charges added at checkout for eligible orders covered by this offer.

However, free shipping does not mean duties, taxes, customs charges, brokerage fees, or other government-imposed import costs are included.

Please review the international shipping section below before placing an international order.

International Orders

We ship internationally to eligible destinations.

Because knives, swords, axes, and other edged products may be regulated differently around the world, customers are responsible for determining whether the products they order can legally be imported, received, possessed, or used in their destination country or jurisdiction.

We reserve the right to restrict or cancel shipment to destinations where we cannot reasonably fulfill an order because of legal, customs, carrier, or other shipping restrictions.

Customs, Duties & Taxes

International shipments may be subject to customs processing and inspection.

Unless expressly stated otherwise at checkout, the customer/recipient is responsible for any applicable:

• Import duties
• Customs duties
• VAT or other taxes
• Brokerage charges
• Customs-processing fees
• Government charges
• Other destination-country fees

These charges are not included in the product price or our free-shipping offer and are determined by the applicable authorities or service providers.

Heritage Forge Blades does not control these charges and cannot guarantee their amount in advance.

Customers should consult their local customs authority if they require information regarding potential import charges before ordering.

Customs Delays

International shipments may be delayed while being inspected or processed by customs authorities.

Customs-clearance times are outside our direct control and are not included in our processing-time estimates.

We will provide available shipping and tracking information where reasonably possible, but we cannot guarantee the speed at which a government customs authority processes a shipment.

Out-of-Stock Products

If an ordered product becomes temporarily unavailable, we may manufacture or restock the product.

Where possible, we aim to have temporarily unavailable products ready within approximately:

7 business days

If an order contains multiple products, we may, where appropriate, ship available products separately and send remaining products once they become available.

If an unexpected delay materially affects your order, we may contact you with an updated estimated timeline.

Custom & Made-to-Order Products

Custom, personalized, engraved, or made-to-order products may require additional manufacturing time beyond our standard 1–4 business-day processing period.

The estimated production timeframe may vary according to the design, materials, customization, and order quantity.

Shipping transit time begins after the product has been completed and dispatched.

Lost or Missing Packages

If your shipment appears to be lost or significantly overdue, please contact us within 30 days of the expected delivery date at:

contact@heritageforgeblades.com

We will assist with available tracking information and, where appropriate, work with the shipping carrier to investigate the shipment.

Carrier investigations may take up to approximately 30 days, depending on the carrier and destination.

Packages Marked as Delivered

If tracking indicates that your package has been delivered but you cannot locate it, please:

1. Check around the delivery location.
2. Check with household members or others who may have accepted the shipment.
3. Check with neighbors where appropriate.
4. Contact the carrier or local delivery office.
5. Review tracking information for delivery notes or updates.

Heritage Forge Blades is generally not responsible for packages lost or stolen after confirmed delivery to the shipping address supplied with the order, except where applicable law requires otherwise.

However, please contact us and we will review the circumstances and provide available assistance.

Damaged Shipments

Please inspect your order promptly after delivery.

If your order arrives damaged, defective, or incorrect, contact us as soon as possible and within the applicable period specified in our Returns, Refunds & Lifetime Warranty Policy.

Please provide:

• Your order number
• A description of the problem
• Clear photographs of the product
• Photographs of the shipping packaging where relevant

Please retain the product and packaging while the issue is being reviewed.

Refused or Undeliverable Packages

If a package is returned to us because it was refused, could not be delivered, or contained incorrect/incomplete customer-provided address information, additional shipping or handling costs may apply before reshipment where permitted by applicable law.

Refund eligibility for returned shipments is governed by our Returns, Refunds & Lifetime Warranty Policy.

Shipping Delays

While most orders are delivered within the estimated timeframe, circumstances outside our reasonable control can cause delays.

These may include:

• Customs inspections
• Carrier disruptions
• Severe weather
• Natural disasters
• Public holidays
• Transportation interruptions
• Remote-area delivery
• Government restrictions
• Other unforeseen logistical circumstances

If your order substantially exceeds the expected delivery timeframe, please contact us so we can review the shipment status.

Order Verification & Fraud Protection

To protect our customers and business against unauthorized transactions and fraud, Heritage Forge Blades reserves the right to review orders before fulfillment.

In certain circumstances, we may request additional information to verify an order or payment.

We may also hold, refuse, or cancel an order where we reasonably suspect fraudulent or unauthorized activity, subject to applicable law.

Shipping Restrictions

Some products may be subject to carrier, customs, import, age, or legal restrictions depending on the destination.

Customers are responsible for understanding applicable local laws concerning the purchase, importation, possession, transportation, and use of the products they order.

Heritage Forge Blades reserves the right to decline shipment to a particular destination when fulfillment would violate applicable law, carrier requirements, or other applicable restrictions.

Contact Us

For questions regarding shipping, tracking, delivery, customs, or the status of your order, please contact:

Heritage Forge Blades
Email: contact@heritageforgeblades.com
Website: HeritageForgeBlades.com